Welcome to Flowers Fitzrovia, your specialist flower delivery service in Fitzrovia and the neighbouring areas. Please read our Terms & Conditions carefully before placing your order. These terms govern online purchasing and apply to every customer using our e-commerce platform for flower delivery services within Fitzrovia and the surrounding regions.
In these Terms & Conditions, "we", "us", and "our" refer to Flowers Fitzrovia. "You" and "your" refer to any user placing an order for flower delivery through our website, including those residing in Fitzrovia and nearby locations.
To enhance your experience with online flower delivery in Fitzrovia, we have established a clear and efficient order process:
Once your order is submitted, you will receive an order confirmation on screen and by email. Please keep your order reference for future correspondence.
All orders are subject to acceptance and availability. Products displayed are subject to stock levels and seasonal variations. In the event that an item is unavailable after an order is placed, we will notify you as soon as possible and offer a suitable alternative or a full refund.
Flowers Fitzrovia reserves the right to refuse or cancel any order in the following circumstances:
All prices listed are inclusive of VAT (where applicable). Delivery charges may apply and will be clearly displayed at checkout before confirming your order.
Payment for your flower delivery order must be made at the time of purchase. We accept major debit and credit cards, as well as any other payment options indicated during checkout. Your payment will be processed securely, and confirmation will be issued upon successful transaction.
We strive to ensure accuracy in pricing, but in the event of a pricing error, we will inform you as soon as possible to provide you with the option of reconfirming your order at the correct price or cancelling for a full refund.
Flowers Fitzrovia provides delivery services across Fitzrovia and surrounding areas. Delivery options and associated costs will be presented during checkout. We make every effort to deliver your order on the specified date; however, delivery times are approximate and delays may occur due to factors beyond our control, such as adverse weather or local disruptions.
If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour, in a safe place, or attempt delivery later, depending on logistics and your instructions. We will endeavour to communicate any deviations from your chosen delivery time as soon as reasonably possible.
It is the responsibility of the customer to ensure that accurate delivery information is provided. Flowers Fitzrovia cannot be held liable for failed deliveries arising from incorrect or incomplete information supplied by the customer.
If you wish to cancel or amend your order, please notify us as soon as possible. Due to the perishable nature of flowers, we require a minimum notice period of 24 hours before the scheduled delivery date for cancellations or order changes to be accepted.
For cancellations notified within the required time, a full refund will be issued. If the order is cancelled less than 24 hours prior to the scheduled delivery, we reserve the right to retain up to 100% of the order value to cover costs already incurred.
Any requests to change delivery details or product selection are subject to availability and may not always be possible if your order is already being prepared or dispatched.
Due to the fresh and perishable nature of flowers, returns are generally not accepted once delivery has been completed. If you are dissatisfied with the quality of your flowers or the standard of service, please contact us within 24 hours of delivery. Please provide photographic evidence and your order details, so we can investigate and offer a resolution, which may include a replacement or partial/full refund at our discretion.
Refunds are processed using your original method of payment and may take several business days to appear, depending on your payment provider.
By placing an order with Flowers Fitzrovia, you confirm that:
If the delivery address is located in a restricted area or hard-to-reach location within Fitzrovia or surrounding areas, please advise us at the time of ordering to discuss available delivery solutions and any additional charges.
While we strive to replicate our online photographs as closely as possible, flowers are natural products, and some variations may occur. Availability of specific flower types, colours, or packaging is subject to seasonal factors, supply constraints, and market variations. Where any significant substitution is necessary, we will notify you prior to delivery where reasonably possible.
Personal messages or special instructions may be included with your flower delivery order during checkout. We reserve the right to refuse messages that are deemed offensive or inappropriate at our sole discretion.
Flowers Fitzrovia is not liable for any loss or damage arising from failed, delayed, or non-delivery, provided that we have followed your instructions and acted with reasonable care. Our maximum liability is limited to the purchase price of your order.
We are not liable for any indirect, consequential, or special losses, including but not limited to loss of profits, reputation, or other business impacts, resulting from any issues associated with your flower delivery order in Fitzrovia or neighbouring areas.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by law.
We shall not be liable for failure or delay in performing our obligations if such delay or failure results from circumstances outside our reasonable control. This includes, but is not limited to, strikes, extreme weather, governmental actions, or interruptions in supply or distribution networks.
All text, photographs, and content on the Flowers Fitzrovia website are protected by copyright and may not be reproduced, distributed, or used in any way without written authorisation from Flowers Fitzrovia.
Your personal information will be handled in accordance with applicable UK data protection and privacy laws. Full details of how your data is collected, used, and protected are outlined in our Privacy Policy.
Flowers Fitzrovia reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon posting to our website. We recommend that you review these terms regularly to stay informed.
These Terms & Conditions and any contracts for flower delivery in Fitzrovia and surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is found by a court or relevant authority to be unenforceable, the remaining provisions shall remain in full force and effect.
Should you have any questions about your order, these Terms & Conditions, or our online flower delivery services in Fitzrovia and nearby areas, please refer to our customer service page for further information. We are committed to providing exemplary service to every customer within our community.
These e-commerce Terms & Conditions apply to all customers ordering flower delivery from Flowers Fitzrovia in Fitzrovia and the surrounding local areas. By placing an order through our website, you acknowledge and agree to be bound by these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fitzrovia, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fitzrovia.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
