At Flowers Fitzrovia, we understand how important it is for your flowers to arrive fresh, vibrant, and looking their absolute best. As a trusted local Fitzrovia florist, we stand behind our promise to deliver only the freshest blooms to households and businesses throughout the area. Our Fresh Flowers Guarantee means you can order with confidence, knowing that your flowers will bring joy from the moment they arrive and for days to come.
We take great care to ensure that each arrangement is hand-prepared and carefully packaged. However, should your flowers arrive damaged or in poor condition, please notify us as soon as possible after receipt. To help us resolve the matter swiftly, we may request a photograph of the arrangement upon delivery. Once we verify the damage, we are happy to offer you a choice between a full refund or an immediate replacement bouquet delivered to you in Fitzrovia at the next available opportunity.
All flowers from Flowers Fitzrovia are sourced daily and arranged to maximize their vase life and beauty. We guarantee the freshness of our flowers for a minimum window of 5 days from delivery when cared for according to our included care guidelines. If your flowers fail to meet our Fresh Flowers Guarantee within this time — for example, wilting, browning, or not lasting as promised — please contact us within 5 days of delivery so we can rectify the issue.
Your satisfaction matters deeply to us. If your flowers are damaged on arrival or do not meet our freshness guarantee, you may choose either:
Please reach out with your order details and a description (and photo, where possible) of the issue to help us assist you efficiently. Refunds are processed promptly upon approval, but may take 1–5 business days to appear depending on your bank.
If your experience with us or the flowers received has not met your expectations, we encourage you to voice your concerns. As your local Fitzrovia florist, we are committed to addressing any complaints fairly and promptly.
To start the complaints process, please provide your order details and a clear description of your concern. Our team reviews all feedback thoroughly and aims to respond within 24 hours. Most issues, including delivery errors, flower quality, and substitutions, are resolved within 1–3 business days after your initial contact.
Flowers Fitzrovia is proud to support the neighbourhood’s households and businesses with our commitment to exceptional service, stunning arrangements, and guaranteed freshness. We value your trust and look forward to ensuring every order delights you. Thank you for choosing your local Fitzrovia florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
